Privacy Policy and disclaimer & Store Policies

This privacy policy discloses the privacy practices for star-crossedstitches.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately

 

Please read the following Store Policies  concerning returns and other policies:

Welcome to Star-Crossed Stitches & StarCrossedLullabyes!

Almost all of the items listed in my shop are handmade and are custom embroidered or personalized according to your specifications.

I look forward to working with you to create a unique one of a kind item for your friends & loved ones.
My Goal is to provide excellence in workmanship with the highest level of customer satisfaction!!

I accept payment thru Paypal , direct checkout , and credit cards. If you pay with an e- check thru Paypal-
It usually takes 3-5 days to clear. Your order will not be processed until payment is cleared.     I also accept Etsy gift cards

Shipping: I ship with USPS-First Class mail. Priority mail is available for an extra charge and I require signature confirmation and insurance on all packages over $100. Please keep in mind that– Processing times do not include weekends, holidays, or the day that the order was placed.

If you need something delivered by a certain time, please let me know,and I will try to accommodate your request.

I provide a tracking # with all orders, and if for some reason your order is confirmed as delivered and you have not received it, please contact your local post office with your tracking # For any info they may have regarding  your order.

*** I only ship to the address listed on your Paypal or Etsy account. If the item is a gift, please have the name and address changed in your Paypal or Etsy account prior to checkout.
***I can even include a gift card with your item at no additional cost!!

Please note; *** I can not be held responsible for items sent to a wrong address provided by you, that are not returned to me.

Returns and exchanges:
These items are customized and personalized so I do not issue a refund if a mistake was made due to customer mis-information, so be sure to double-check all information in your notes to seller section.
If however, a mistake was made on my part , I will be happy to exchange the item or accept a Return of the item for a full refund.

*** once I hear back form you that your order was received and you are 100 % happy with it, I will consider the transaction complete.

Feedback: feedback is important in my business so if you are not completely satisfied with your order , Please don’t hesitate to contact me.
If you are happy with my work- please take a moment to leave a review for my shop!!

Custom Merchandise:
StarCrossedLullabyes uses only quality merchandise and fabrics for all of my custom items. However, embroidery is a process and tho there are rarely problems, the machines are not infallible and sometimes mishaps occur.

If you employ me to custom embroider merchandise that has been provided by you, the client,
I CANNOT BE HELD RESPONSIBLE TO REPLACE YOUR MERCHANDISE IF IT IS DAMAGED IN THE EMBROIDERY PROCESS.

 

Laundering Tips for your Timeless Treasure:
For optimum results, I recommend handwashing your item with a mild detergent in cold water. Pretreat stains with a a color safe, non-bleach stain fighter.
Oxyclean is not recommended as it is known to cause bleeding of colors.
You may also wash the items inside out in a cold /delicate/ short wash cycle.
If there are ribbons or embellishments you may want to place the item inside out in a pillowcase or lingerie bag to prevent damage.

For best results line-dry your item or lay flat to dry. It is fine to iron your item if needed, but DO NOT Iron directly on the thread or embellishments.
Ironing inside out is best and prevents discoloration of the design and its features.

Thank You for Choosing Star-Crossed Stitches & StarCrossedLullabyes to create something especially for you!